Getting Started

What is online banking?

Online banking is our method of providing banking at your convenience, either at home or while you are away. All you need is access to the internet. Your accounts information is available 24/7.

What are the hardware and software requirements?

Online Banking does not require any special software - just Internet access using a Web browser such as Microsoft Internet Explorer (10.0 or higher is recommended), Firefox or Chrome. Cookies must be enabled. Encryption level is an important part of Internet security, so keeping your browser updated is important.

Protect yourself from identity fraud

There are other actions you can take to protect your personal information online. At a minimum, we recommend the following precautions.

  1. Never share your Login ID.
  2. Never share your password. Bank employees will never need to know your password, and you should never furnish it to anyone.
  3. Change your password often.
  4. Make sure no one is watching when you enter your Login ID and password.
  5. Never walk away from the computer if your account information is showing on the screen.
  6. Do not send confidential information by email unless you are in a secure session.
  7. Subscribe and maintain a virus protection program for your PC.

Our operating system is designed to guard your privacy. Accounts are password-protected. We use data encryption to protect your information as it's passed between you and First National Bank. We employ firewalls and filtering routers to protect your transactions once they're inside our system. Please read our Privacy Pledge for more information about privacy and security.

What services are available in online banking?

  1. Check your account balances
  2. View and print your current and previous statements
  3. View and print check images
  4. Find all or particular recent transactions
  5. Download account transactions into Microsoft Money®
  6. Set automatic account alert notifications
  7. Transfer money between your personal Checking, Savings or Money Market accounts
  8. Make payments to your First National Banks loans
  9. Pay Bills to almost anyone in the U.S.

What does it cost to use online banking?

This service is provided to our customers free of charge.

How do I sign up for online banking?

Come by one of our convenient locations and complete an enrollment form.

What are some online banking login tips/suggestions?

  • When choosing a login id and password, do not choose something simple that might be guessed by someone else.
  • Do not give your user id or password to anyone.
  • Keep your password in a secure location.

What if I encounter problems? Is there help along the way?

Yes. There is online help available within online banking. You can call our Customer Care department at 575-437-4880, Monday through Friday, 8:00am to 5:00pm.

What can I do to speed up my online banking experience?

  • Make sure all other programs are closed while you are working in online banking.
  • Are you using a dial-up connection? If so, you might want to consider changing to a broadband connection (either using DSL or cable).

How do I change my email address?

Click on the “Edit Profile” button to change the email address that alerts will be sent to. Then click Change/verify

How do I send a secure message to the bank?

Click on the Messages tab and click on the “Send a New Message” button. Use the drop down box to select a department. Add a subject and enter your message in the Message box then click Send Message. You can also receive messages from the bank. New messages will appear in your Inbox when you click the Messages button.

Can I order new checks from Online banking?

Yes, Click on the Order Checks button and you will be directed to the bank’s preferred check printer.